Advancing Supervisory Skills: Improving Emotional Intelligence for Workplace Conflict Resolution
Friday, September 19, 2025
12:45pm-4pm Eastern Time
Live Interactive Webinar
CE Hours: 3.0 (see CE Info Tab)
Fulfills Maryland Social Work Supervisor 3 Hour Renewal Requirement
Fulfills 3 Hours of Supervision-focused training
Discounts Available:
Full Day Discount: Save $10 on the full day when you register for the morning AND afternoon session. Discount applied automatically when both courses are added to your cart.
Group Discount: $59 per person for Groups of 3+ REGISTER YOUR GROUP HERE
About This Course
Effective supervision requires more than just technical expertise—it demands strong emotional intelligence and the ability to navigate complex interpersonal dynamics. This three-hour refresher training is designed for both new and experienced supervisors, offering practical strategies to strengthen emotional intelligence and improve workplace conflict resolution skills.
Participants will explore the critical role of supervisors as gatekeepers of the profession, reviewing key ethical principles and supervisory best practices. Through interactive discussions and role-play exercises, attendees will gain hands-on experience in self-reflection, self-regulation, and tactical approaches for managing difficult conversations. By the end of this training, participants will have developed a personalized action plan to enhance at least one domain of emotional intelligence, leading to improved communication, reduced workplace tension, and more effective conflict resolution.
This training also meets 3.0 hours of supervision-specific continuing education requirements for professionals seeking to fulfill renewal requirements in states that mandate ongoing training for approved supervisors.
Presenter
Dr. Pam Love is the owner of DP Love Enterprises LLC, a Maryland based company that offers personal & professional development training, leadership consulting, board development and coaching. In addition to studying training as part of her dissertation, she has facilitated training nationally. Pam has been an administrator of a research department and has held numerous other leadership positions. In addition to working with senior leaders and managers, Pam has worked with returning citizens and women with a sexual trauma history. Pam has taught social work, psychology and family studies courses for a number of universities in Maryland and taught in the virtual MSW program for the University of Southern California. Pam earned her MBA from Morgan State University, an MSW and PhD from the University of Maryland SSW, and a B.S. in Psychology from Coppin State College.
Training Objectives
After attending this training, participants will be able to...
Identify foundational principles that underscore the supervisory role, particularly as gatekeepers of the profession.
Implement self-reflection and self-regulation methods for having difficult conversations when an employee's behavior or lack thereof has a detrimental impact on the workplace environment and interpersonal dynamics.
Reflect and discuss challenges and successes of practicing tactical approaches in role-play exercises.
Review and develop a plan for augmenting at least one domain of emotional intelligence to better handle workplace challenges with reduced stress, minimized emotional responses, and diminished risk of adverse outcomes.
Target Audience
Social Workers, Licensed Professional Counselors, Psychologists, Addictions Counselors, other mental health professionals
Content Level
Intermediate
