FAQs
Click on the topics below to view our most frequently asked questions.

We offer continuing education trainings for mental health professionals in two different categories: LIVE ZOOM WEBINARS: These trainings take place on a specified day and time and provide real-time interaction and opportunities for attendees to ask questions directly to the presenter. CE Credit Hours for Live Zoom Webinars*: ASWB ACE CE Credits (accepted in 48+ states for Social Workers and other mental health professionals) Learn more >> NBCC CE Credit Hours (courses that do not qualify for NBCC Credit Hours are clearly labeled) Category I CE credits for Maryland Social Workers DC Social Work Credits (Note: DC also accepts ASWB ACE Credits) *Please check with your individual licensing board to determine how Live, Real-Time, Interactive Online CE trainings are categorized by your board and if there is a limit to their acceptance or the number of credits you may receive. ON-DEMAND RECORDED WEBINARS: These pre-recorded trainings provide a great way to earn credit hours at your convenience. After you purchase the course, you will have access to the training immediately. Visit our On-Demand course info page to learn more about what to expect when you take an On-Demand Recorded training with us. CE Credit Hours for On-Demand Recorded Webinars*: ASWB ACE CE Credits (accepted in 48+ states for Social Workers and other mental health professionals) Learn more >> NBCC CE Credit Hours (courses that do not qualify for NBCC Credit Hours are clearly labeled) Category II CE credits for Maryland Social Workers DC Social Work Credits (Note: DC also accepts ASWB ACE Credits) *Please check with your individual licensing board to determine how Pre-Recorded Online CE trainings are categorized by your board and if there is a limit to their acceptance or the number of credits you may receive.

You can find our workshops at the following links:

To register an individual (one person) for a workshop you can: REGISTER ONLINE: Live Zoom Webinar: View our current courses HERE and click Add to Cart. You can add multiple live courses to your cart. View your cart in the upper right corner (cart icon) and checkout when you're ready to complete your registration. On-Demand Recorded Webinars: Visit our Recorded Webinars page and click the Buy Course Now button. This will take you to our On-Demand learning platform and you can immediately purchase the course and create an account. To get back to our On-demand platform, click on the On-Demand Login button in the upper right corner of our website. REGISTER BY MAIL/PAY BY CHECK: Complete our Alternate Payment Form and you will receive an invoice sent to you by email. Please print this invoice and follow payment instructions provided to mail your check.

To register a group and receive our Group Discount for groups of 3+ please complete the Group Registration form and select whether you would like to pay for the group together or have each person register and pay individually. To pay for the group together: you will receive an invoice after submitting the group registration form. Please allow 2 business days to receive your payment invoice. To pay for the group separately/individually: You will receive a coupon code that each group member can use to register individually but still receive the group discount. For questions about group registrations, please submit our Contact Form and a staff member will be in touch as soon as possible.

Enter your coupon code during online registration in the area below workshop selection where it says “Enter Coupon”. Then hit “Apply” and you should see your discount reflected above in the workshops prices. If your coupon code does not seem to be working it may be expired or it may not be valid for the workshop you have selected. If you are still having problems using your coupon code you can email us at info@elevatece.com and a staff member will be in touch with you to provide assistance.

If you registered online or by phone: Live Zoom Trainings: If you registered online or by phone you will receive an email confirmation almost immediately. If you have not received a confirmation within one to two hours after registering please check your spam folder then email info@elevatece.com and provide your name and email address to check if your registration was processed. Make sure to check your email address for typos before submitting your registration. On-Demand Recorded Webinars: You will receive an email confirmation after purchasing your course and you will have immediate access to the course after purchase. PLEASE REMEMBER THE EMAIL AND LOGIN INFORMATION YOU CREATE TO ACCESS YOUR ON-DEMAND RECORDED WEBINARS. If you create a new account using a different email address, you will not have access to previous webinars you purchased using a different email/account ​ Our staff will respond to your inquiry within one business day and work with you to make sure your registration is processed and your spot is saved in your desired workshop. By mail/pay by check: Please follow the instructions above and email info@elevatece.com after submitting the registration form. We will send you an email and PDF receipt you once your form and payment have been received and your registration is finalized.

All cancellation requests must be submitted in writing by submitting the Contact form on our Contact page. This form will walk you through the cancellation information we need and inform you of our cancellation policies and refund/credit options (see below). ​ Please allow two business days (M-F, not including holidays) after submitting your request to receive a confirmation from our customer service team.

The refund or credit you can receive is dependent on how many days prior to the training the cancellation is requested. All cancellation requests must be submitted in writing through the Contact form on our Contact page. ​ If the training is 14+ days away for a 2,3,4, or 6 Hour training OR 30+ days for 12 Hour (2-day) trainings you can receive: A FULL CREDIT TOWARDS A FUTURE LIVE, REAL-TIME ZOOM TRAINING OR REFUND MINUS THE FOLLOWING ADMIN FEES: $5 for 2,3, or 4 CE Workshops $8 for 6, 7, or 8 CE Workshops $15 for 2-day CE Workshops _______________________________________________________________ If the training is 1-13 days away for 2,3,4, or 6 hour trainings OR 7-29 days for 12 Hour (2-day) trainings you can receive: A FULL CREDIT TOWARDS A FUTURE LIVE, REAL-TIME ZOOM TRAINING OR REFUND MINUS THE FOLLOWING ADMIN FEES: $15 for 2,3, or 4 CE Workshops $25 for 6, 7, or 8 CE Workshops $50 for 2-day CE Workshops _______________________________________________________________ Within 1 day for 2,3,4, or 6 hour/credit trainings OR Within 6 days for 2-day/12 hour trainings: Please contact us prior to the training (not after the live training has taken place) if you are unable to attend a training due to a last minute emergency or unforeseen circumstance. We can provide a partial 50% credit towards a future Live, Real-Time Zoom training. **In the event of an accidental duplicate registration we can provide a partial refund minus the following processing fees: Administrative Fee As Follows: $5 for half day – 2, 3 & 4 CE Credit Workshops $8 for full day 6 CE Workshops $15 for 2 day CE Workshops

Customers are entitled to a refund or credit towards another training if BOTH of the following criteria are met: The cancellation is requested no more than 14 days after purchasing the course that you are requesting cancellation for AND The customer has NOT watched/completed more than 5 videos, activities, or lessons in the course (NOT chapters – chapters are compilations of videos, activities, and lessons) and has not obtained a Continuing Education Certificate for the course. If the above criteria are met, customers may choose: A full credit towards another On-Demand Recorded Webinar (credit is not valid towards Live, Real-Time Zoom trainings) OR Partial refund minus a 5% administrative fee applied to the refund amount.

Refunds will be processed via the same payment method that the registrant used to originally register for the training (i.e., a credit card refund will be issued back to the original credit card used for payment, check for check payment). Once a credit card refund has been processed by Elevate CE, it typically take 5 to 10 business days for the refund to appear back on the customer’s credit card. The processing of check refunds may take up to two weeks from the time that the refund is requested. Customers who receive a financial credit towards a future training may apply 100% of that credit towards another workshop and must use that financial credit within 6 months from the date it was issued unless otherwise specified. Customers who receive a financial credit towards a future training will be provided by email with a coupon code to apply towards a future registration in the amount of their credit.​ Workshop credits are valid towards future workshops at Elevate Continuing Education but cannot be converted to a refund once a credit has been elected. Should a monetary credit towards a future training go unused by the stated expiration date (1 year from date of issue unless otherwise specified), the monetary credit is forfeited by the customer.

Below is a summary of our agency Grievance policy - the full policy is available upon request. All complaints or concerns should be submitted in writing by: Emailing concerns to info@elevatece.com OR Submitting a contact form through our Contact page An email will be sent to acknowledge receipt and complaints will be responded to within 30 days. If a complaint concerns the workshop or seminar topic, level of presentation, or the facilities in which the workshop/seminar was offered, Elevate Continuing Education's Social Work Consultant will first attempt to mediate the situation and provide a suitable solution to the problem. If the participant requests a refund of fees, they will have the option of: Choosing a refund of the workshop/seminar fees and receiving no continuing education credit OR Accepting the continuing education credit for the workshop/seminar with no refund of fees and the grievance will be forwarded to the agency CE Director for further review. ALL REFUND REQUESTS MUST BE MADE PRIOR TO ACCEPTANCE OF CONTINUING EDUCATION CREDITS AT THE CONCLUSION OF THE WORKSHOP. If a suitable solution to the problem is not attained following this process, the matter will be escalated to a grievance and will be considered for further action via the Grievance Advisory Committee. The Grievance Advisory Committee will provide a final determination on the matter within 4 months from the date that they receive the complaint

Live Zoom Webinar CEs: Participants receive Live Interactive Online CE Credit Hours. For Maryland Social Workers, this is considered Category I CEUs. Most other state licensing boards accept these credits the same as in-person CE Credit Hours. Recorded On-Demand Webinar CEs: Participants receive Recorded Self-Paced Online CE Credit Hours. For Maryland Social Workers, these are considered Category II Credit Hours. See below for information about the organizations that we're authorized through to provide CEs, or visit our CE Approvals page for full CE Credit details and ASWB credit acceptance. Each workshop information page also indicates the number and type of CEs that training offers. Elevate Continuing Education offers the following CE Credits/Credit Hours: Association of Social Work Boards Approved Continuing Education Provider (ASWB ACE) Elevate Continuing Education, formerly Maryland CEU Institute, #1816, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Elevate Continuing Education maintains responsibility for this course. ACE provider approval period: 05/04/2023 – 05/04/2026. ​ NBCC - National Board for Certified Counselors Elevate Continuing Education has been approved by NBCC as an Approved Continuing Education Provider, ACEP No.7347. Programs that do not qualify for NBCC credit are clearly identified. Maryland CEU Institute is solely responsible for all aspects of the programs. Please note that some programs may offer a different amount of NBCC credit hours - please check the course page for more information prior to registering. Maryland and DC Social Work Credit Information: Maryland Board of Social Work Examiners Authorized Sponsor Approved through DC Board of Social Work Learn more on our CE Approvals page. **Anyone who is not present for more than 15 minutes of any workshop will have credits deducted from their MD and DC Social Work CE credits. Those who miss portions of the training may not be eligible to receive any ASWB ACE credits. Please note: There is no additional charge for these CE Credits – the cost is already included in the registration fee.

ASWB ACE credits are accepted by social work licensing boards in 48+ states. NBCC Credit Hours are widely accepted by professional counselor licensing boards across the US. Always check with your licensing board to determine which CE approvals they accept. Elevate Continuing Education (formerly Maryland CEU Institute) is approved through the following licensing boards: ASWB Approved Continuing Education Provider (ACE) NBCC Approved Continuing Education Provider (ACEP) Maryland Board of Social Work Authorized Sponsor DC Board of Social Work Authorized To view the 48+ states that accept ASWB ACE provider credits, and to learn more about our CE Approvals, please visit our CE Approvals page for additional information. ​ DISCLAIMER We do our best keep our information current, but state laws sometimes change without notice. Please remember it is your responsibility for interpreting your state's laws, licensure requirements, course relevancy and all requirements for your state. If you are aware of a change in your requirements that is not shown here, please send us an email at info@elevatece.com or complete our Contact Us form.

CE Certificates are distributed in the following manner depending on the training format: Live Online Zoom Webinars: Certificates are sent by email within one day of the conclusion of the training. If you have attended one of our Live Zoom Webinars recently and have not received a certificate, please recheck the email you provided at the conclusion of the training (check spam and junk) then send us an email at info@elevatece.com to let us know you cannot locate your certificate. Recorded On-Demand/Self-Paced Webinars: Certificates are available for download immediately after you have completed the training in full. Instructions are provided at the start of the training and the conclusion of the training to receive your certificate.

Live Zoom Webinar participants are expected to login on time to workshops to receive full CE credit. Attendees must be present and participate to a reasonable extent (i.e., respond to most presenter questions in chat for online trainings, participate in breakout rooms) throughout the entire training and complete an evaluation at the conclusion of the training. For live Zoom webinars, the doors open in Zoom approximately 15 minutes prior to the start of the training. We strongly suggest that participants login early so they can complete the virtual sign-in sheet provided in Zoom. While we understand emergencies do occur, any attendee who misses a portion of a training may have credits deducted from their certificate, or may not be able to receive any credits whatsoever. Situations are examined by our leadership team on a case-by-case basis to determine whether a deduction of credits is necessary, or if credits are unable to be awarded. Participants who have credits deducted or are awarded no CE Credits due to missed attendance are not eligible for refunds or credits towards future trainings.

Instructors and/or workshop coordinators reserve the right to dismiss participants who are disruptive, disrespectful, or otherwise unruly during a workshop. Under these circumstances, NO REFUND will be provided. The participant may not be able to receive ASWB or NBCC CEs. At the discretion of Elevate CE, a CE Certificate will be adjusted to reflect the number of credit hours that they attended for and may be able to receive partial Maryland Social Work CEUs.

e offer continuing education trainings for mental health professionals in two different categories: LIVE ZOOM WEBINARS: These trainings take place on a specified day and time and provide real-time interaction and opportunities for attendees to ask questions directly to the presenter. CE Credit Hours for Live Zoom Webinars*: ASWB ACE CE Credits (accepted in 48+ states for Social Workers and other mental health professionals) Learn more >> NBCC CE Credit Hours (courses that do not qualify for NBCC Credit Hours are clearly labeled) Category I CE credits for Maryland Social Workers DC Social Work Credits (Note: DC also accepts ASWB ACE Credits) *Please check with your individual licensing board to determine how Live, Real-Time, Interactive Online CE trainings are categorized by your board and if there is a limit to their acceptance or the number of credits you may receive. ON-DEMAND RECORDED WEBINARS: These pre-recorded trainings provide a great way to earn credit hours at your convenience. After you purchase the course, you will have access to the training immediately. Visit our On-Demand course info page to learn more about what to expect when you take an On-Demand Recorded training with us. CE Credit Hours for On-Demand Recorded Webinars*: ASWB ACE CE Credits (accepted in 48+ states for Social Workers and other mental health professionals) Learn more >> NBCC CE Credit Hours (courses that do not qualify for NBCC Credit Hours are clearly labeled) Category II CE credits for Maryland Social Workers DC Social Work Credits (Note: DC also accepts ASWB ACE Credits) *Please check with your individual licensing board to determine how Pre-Recorded Online CE trainings are categorized by your board and if there is a limit to their acceptance or the number of credits you may receive.

Our Live Zoom Webinars are live, real-time and interactive – they are not pre-recorded. They take place on a specified date and time and require attendance and participation. Attendees who are registered for a Live Zoom Webinar will receive the Zoom codes and additional instructions for accessing the training 3 days prior to the Workshop. Training handouts are sent one day prior to the training along with another reminder with the Zoom codes on the day of the training. Zoom is utilized as our webinar platform. More information about using Zoom and system requirements can be found below. Attending our webinars online should be treated just like attending an in-person training. We expect attendees to complete a virtual sign-in sheet (instructions provided in Zoom), be present, and participate throughout the webinar, and complete a training evaluation at the conclusion of the training. Please plan your schedule accordingly for the time and date of the webinar. ​ Here is the general format for our Live Zoom Webinars: Doors open on Zoom 15 minutes prior to training start time. When you enter into the Zoom training you will hear music and see a welcome screen with information about completing the virtual sign-in sheet. You complete the virtual sign-in sheet by using one of two options: 1. Open the Zoom chat and click on a link provided by the Elevate CE staff. 2. Use your smartphone or tablet to scan the QR code provided on-screen The training will begin with important announcements Attendees must be present at their computer or device and participating throughout the entire training to earn CE Credit Hours. Anyone who is away from their device for more than five minutes should report this by email to info@elevatece.com and/or should include this on their evaluation/sign-out where it asks if you missed time from the training. Attendees will be asked at the conclusion of the training to complete an online evaluation form using a link or QR code similar to the virtual sign-in at the beginning. Attendees will have 15 minutes to begin or complete the evaluation and must notify a staff member during this 15 minute window if they are unable to complete the evaluation. After the training, Elevate CE staff will check all training records, including Zoom logs, to ensure full attendance for each participant. CE Certificates will be emailed within one week of the training. ​ Any attendee experiencing technical difficulties must contact Elevate Continuing Education at info@elevatece.com or 301-539-9355 on the day of the training to inform us about the problem and so we can assist you. If you are having technical problems and do not inform us of the issue we cannot provide any refunds or credits towards a future for any part of the workshop that you may have missed.

Once you register for a Self-Paced/On-Demand course you will have immediate access to the online training. When you register you will create a login for the Online Learning Academy - remember this login information as you will need it to access your On-Demand course. If you cannot remember your login, please do not create a new account - first try to reset your password if you cannot remember it. If you're still having trouble, email info@elevatece.com and our staff will help you access your account. Click on your course in the Dashboard and you will enter into the training. The trainings are video-based. An intro video at the start will guide you through how the training will work. You must watch all videos in full and in order. You will be unable to fast forward or rewind the videos. This is to ensure that the videos are watched in full before credits can be awarded. ​ Courses are broken into chapters and lessons. As you move through the course and complete each chapter you will be required to complete quizzes and receive a passing score of 80% on each quiz in order to move onto the next chapter and ultimately complete the training. Learn more about how our On-Demand Recorded Webinars work by visiting our On-Demand Recorded Webinars - What to Expect page.

To earn CE Credit Hours for our On-Demand Recorded Courses, attendees must fulfill the following: View all videos/lessons in full and in order. Complete and receive an 80% passing score on course quizzes. Complete the course evaluation at conclusion. ​If you require a custom certificate with license information or any additional details for your licensing board please email info@elevatece.com after completing the training and provide your name, the name of the course you have completed, and the credentials you would like included on your certificate. Your certificate will be updated within 2 business days and you will receive an email reply when this has been completed.

To earn CE Credit Hours attendees must: Login to the training (Zoom) on time or early and ensure that you first and last name are showing in the Zoom participant panel throughout the full training (message staff if unsure or need help). Complete a Virtual Sign-In Sheet by training start time (link provided in Zoom). Attend training in full and participate. (NOTE: Elevate CE staff check Zoom logs and training records to ensure full attendance prior to issuing certificates) Complete online sign-out/evaluation at conclusion of the training (link provided in Zoom with 15 minute timeframe to complete or begin sign-out/evaluation). If all of the above criteria are met your CE certificate will be emailed to you within 7 days of training completion or sooner. If ANY of the above criteria are not met, you may have credits deducted from your certificate or you may not be able to receive any credits at all.

Please see above for CE credit information.

Live Zoom Webinars: If you have completed all of the Live Zoom CE Requirements (see above), your CE Certificate will emailed to you within one day after completing the training. Our staff will email you if we have any questions in regards to the completion of the CE Requirements for a live Zoom training. On-Demand Recorded Webinars: Your certificate will be available to view and download their certificate after completing your course. You can view your On-Demand certificates by logging into your account in our On-Demand learning portal and clicking on Certificates in the top menu.

Some live Zoom trainings are recorded to potentially be used as an On-Demand Recorded Webinar training. If you attend a training that is recorded you will be informed at the start of the training. At this time, recordings are not able to be made available to live participants for viewing after the training. Please note that attendee participation such as unmuting and turning on cameras is removed from all recordings. Attendee chat participation is also not included in any recordings.

Please see above for our Attendance Policy. Any time greater than five minutes missed from a training should be reported to Elevate Continuing Education via email at info@elevatece.com

If you are not familiar with Zoom we suggest that you begin by visiting https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-PC-and-Mac ​ All Zoom login information will be emailed to registered participants three days prior to the training date. IF YOU HAVE NOT RECEIVED AN EMAIL 24 HOURS PRIOR TO YOUR TRAINING WITH INFORMATION AND A LINK PLEASE CHECK YOUR SPAM FOLDER AND THEN EMAIL US AT INFO@ELEVATECE.COM. ​ To participate in webinars, you MUST have a device that allows you to view the presentation on screen and hear the webinar at all times. We do not allow participants to call-in from their phones or mobile devices and listen only. Participation in webinars is mandatory to receive CE credits.

Our Live Zoom Webinars are fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions. Minimum System requirements: An internet connection – broadband wired or wireless (3G or 4G/LTE) A computer or device to watch AND listen to the training as well as type questions or responses into the Zoom chat function (view full list of compatible devices and supported operating systems Strongly Recommended: Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth A webcam or HD webcam - built-in, USB plug-in, or: An HD cam or HD camcorder with a video-capture card Note: See the list of supported devices. Virtual camera software for use with broadcasting software like OBS or IP cameras Note: For macOS, Zoom client 5.1.1 or higher is required. ​View the FULL LIST of compatible operating systems and system requirements.

A camera and microphone are strongly recommended to attend a Live Zoom Training. At this time you are not required to have a camera and microphone - the main requirement to attend and receive credit is you must have a device that will allow you to see and hear the presentation at all times and type questions into the chat to interact with the presenter/workshop staff. ​ Some trainings may offer opportunities for additional interaction with other participants and the presenters by using your camera and microphone. No matter what, please be sure you have working speakers on the device you plan to use for the webinar. ​

Please visit https://zoom.us/test

Often issues with Zoom can be fixed by making sure you have the Zoom application installed on your computer or device and that the version of Zoom you are running has been updated. Zoom problems can frequently be solved by exiting out of the Zoom meeting and then re-entering. Sometimes restarting your device can help as well. If you are not already familiar with Zoom we suggest that you test your computer/system ahead of time to make sure you can see video and hear audio on your device. If you are still having problems you can visit the Zoom Help Center for common troubleshooting issues at https://support.zoom.us/hc/en-us ​ During a webinar our staff may not be able to provide support over the phone so we ask that you send an email to info@elevatece.com explaining the problem you are experiencing and including screenshots of the issue, where applicable.

Visit our Terms of Service page for our full policies and procedures. ​ Live (online or in-person) workshops are subject to enrollment and can become over-enrolled/sold out (a waitlist is opened in such situations) or under-enrolled, in which case a training may need to be cancelled. Trainings may also be subject to date changes due to various factors including, but not limited to, inclement weather, presenter date conflict, location problems (for in-person trainings), and other factors. ATTENDEES WILL BE NOTIFIED ASAP BY EMAIL OF ANY WORKSHOP CHANGES AND MAY BE ASKED TO PROVIDE A REPLY OR RESPONSE SO ELEVATE CONTINUING EDUCATION STAFF CAN ENSURE THAT ALL ATTENDEES HAVE RECEIVED THE CHANGE OR CANCELLATION INFORMATION.

In the event of severe inclement weather Elevate Continuing Education is typically able to hold Live Zoom trainings online. Elevate Continuing Education does reserve the right to cancel a Live Online Zoom training due to inclement weather, in the event that it has a negative impact on the company's ability to host the training online (i.e., power outage at administrative office) or the ability for the workshop presenter to provide their training. Elevate Continuing Education also reserves the right to cancel or postpone a Live Zoom training due to any emergency or other unforeseen issues. A determination may need to be made on the day of the workshop. All registered participants will be notified directly by email as soon as a decision has been made. ​ If a workshop is rescheduled due to inclement weather or any other exigent circumstances, the registered participants have the option to attend the workshop on the new date, receive a credit for the amount paid towards a different workshop, or receive a full refund. We will make every effort to keep registered participants aware of the decisions that have been made and in most circumstances will use email as the main form of communication. If you have registered for a workshop and have not received our email communications please check your spam folder and then email us at info@elevatece.com