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Advancing Supervisory Skills: Improving Emotional Intelligence for Workplace Conflict Resolution

Our social work CE credits and professional counselor CE credit hours are accepted in 48+ states. Scroll down and use our CE Credit Checker to verify your state accepts the CEs that we offer!

Course Overview: 

This three-hour supervisor skills refresher training will take a deep dive into emotional intelligence to improve conflict resolution in professional settings. Geared towards both new and seasoned professionals, the session covers foundational principles of the role played by supervisors. Attendees will learn and apply self-reflection and self-regulation methods, gaining practical skills for managing challenging conversations and mitigating the impact of employee behavior on workplace dynamics. Engaging in role-play exercises, participants will discuss real-world scenarios, identifying both challenges and successful tactical approaches, and leave with a personalized plan to augment emotional intelligence.



Dr. Pam Love is the owner of DP Love Enterprises LLC, a Maryland based company that offers personal/professional development training, leadership consulting, board development and coaching. In addition to studying training as part of her dissertation, she has facilitated training nationally. Pam has been an administrator of a research department and has held numerous other leadership positions. In addition to working with senior leaders and managers, Pam has worked with returning citizens and women with a sexual trauma history. Pam has taught social work, psychology and family studies courses for a number of universities in Maryland and taught in the virtual MSW program for the University of Southern California. Pam earned her MBA from Morgan State University, an MSW and PhD from the University of Maryland SSW, and a B.S. in Psychology from Coppin State College.

Sept 6, 2024: 12:45-4pm ET | Advancing Supervisor Skills Training | 3 CE Hours

  • Date Fri, September 6, 2024 - Afternoon Session
    Time: 12:45pm-4:00pm Eastern Time
    Delivery Format: Live Online Interactive Training on Zoom
    Target Audience: Social Workers, Licensed Professional Counselors, Psychologists, Addictions Counselors, other mental health professionals
    Content Level: Intermediate 

CE Credit Checker

Select your state below to see if our CEs are accepted:

Please note: States and provincial regulatory boards have the final authority to determine whether any individual course may be accepted for credit. We strongly suggest that licensees contact their individual licensing boards to review continuing education requirements for licensure renewal. We do our best keep our information current, but state laws sometimes change without notice. Please remember, it is your responsibility for interpreting your state’s laws, licensure requirements, course relevancy and all requirements for your state. If you are aware of a change in your requirements that is not shown here, please send us an email at or complete our Contact Us form. 

Refund and Cancellations:

To request a refund or cancellation please submit the required information through our Contact page. Please visit our Terms of Service for full refund and cancellation policies.

Please email or submit a Contact form to request an accommodation at least 30 days prior to the training you wish to attend.

Complaints or Grievances: 
All complaints or concerns must be submitted in writing by:

Submitting a Contact Form

Emailing concerns to

An email will be sent to acknowledge receipt and complaints will be responded to within 30 days. For full Elevate Continuing Education Grievance policy information visit our Terms of Service page.

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