Advancing Supervisory Skills: Improving Emotional Intelligence for Workplace Conflict Resolution
3.0 CREDIT HOURSValid for Maryland Social Work Supervision CEs and accepted for other states requiring Supervision CE Credit Hours.
Offers ASWB ACE & NBCC ACEP Live Interactive CE Hours focused on supervision - Accepted for most social workers, professional counselors, and other mental health professionals across the US. View CE Hours information and visit our CE Info page to check your state accepts our CEs!
Course Overview:
Supervision in the mental health field requires more than clinical expertise. Supervisors are responsible for supporting staff, protecting clients, managing performance concerns, and upholding ethical standards — often while navigating emotionally charged situations. Difficult conversations, defensiveness, team tension, and boundary challenges are part of the role. This interactive three-hour workshop is designed for both new and experienced supervisors who want practical, structured tools to handle these moments with greater confidence and professionalism.
Through case discussion and applied exercises, participants will explore conflict resolution strategies, practice self-reflection and self-regulation techniques, and develop a personalized plan to strengthen at least one domain of emotional intelligence. Attendees will leave with actionable approaches they can immediately apply in supervision sessions and workplace conversations — while earning clinical supervision continuing education credits.
Presenter:
Dr. Pam Love is the owner of DP Love Enterprises LLC, a Maryland based company that offers personal & professional development training, leadership consulting, board development and coaching. In addition to studying training as part of her dissertation, she has facilitated training nationally. Pam has been an administrator of a research department and has held numerous other leadership positions. In addition to working with senior leaders and managers, Pam has worked with returning citizens and women with a sexual trauma history. Pam has taught social work, psychology and family studies courses for a number of universities in Maryland and taught in the virtual MSW program for the University of Southern California. Pam earned her MBA from Morgan State University, an MSW and PhD from the University of Maryland SSW, and a B.S. in Psychology from Coppin State College.
Thurs, Sept 3, 2026: 8:40am-12pm ET | Supervision Emotional Intelligenc | 3 CEs
- Date: Thursday, September 3, 2026 - Morning Session
- Time: 8:40am-12:00pm Eastern Time
- Delivery Format: Live Online Interactive Training on Zoom
- Target Audience: Social Workers, Licensed Professional Counselors, Psychologists, Addictions Counselors, other mental health professionals
- Content Level: Intermediate
This live webinar takes place on Zoom and is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.
